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Privacy & Return Policy


Oakwood Products USA USA is committed to protecting your privacy. Any information we may gather about you is used by us only, so that we can make our website easier to use and more relevant to you. 

What information do we collect, and how do we use this information?

Browsing our site does not require you to give us any information at all.

There are two types of information we collect. The first is general information regarding the pages on our website. We keep track of how many people visit certain pages so we can improve the site.

The second is specific information you give us if you choose to request printed materials, place an order or other informational requests. We use this information to fulfill your request and to offer you discounts, and keep you informed of our products and special events.

If you place an order on line, or over the phone, we will gather the following information (all of which is required to process your order and ensure that we can contact you if there is any problem).

            Name

            Valid Phone Number

            Billing & Shipping Addresses

            Credit Card or other Purchase Payment Options Information

            Email Address

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. These cookies are anonymous and are not saved on your computer. They are in no way linked to personally identifiable information.

If you supply us with your telephone number we will only contact you if we have questions regarding an order you have placed online.

Does Oakwood Products USA USA disclose the information it gathers to third parties?

No.  Oakwood Products USA USA does not sell, rent or release information gathered on our website to any individuals, companies or groups. Any information we gather is used for our own purposes as stated above.

Will I receive email from Oakwood Products USA?

From time to time you may receive email communication from Oakwood Products USA. Any email you receive from us will contain information regarding opportunities that may benefit you, such as sales and coupon and other promotional offers.

How secure are my transactions?

Oakwood Products USA uses secure server (SSL) software. Should you provide us with sensitive information for any reason (such as a credit card number), that information will be encrypted with industry standard SSL (Secure Socket Layer) technology.  Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.

All text, images, and other materials on this site are subject to the copyrights and intellectual property rights of Oakwood Lodge Pty Ltd., and Petrie Marketing, Inc. These materials may not be copied for commercial use or distribution, nor may they be modified or reposted to other sites unless express permission has been given.

Your consent by use:

By using our website, you consent to the above uses of information. If any changes occur in this policy, we will post them here so you always have access to our current policy in regard to your privacy. Oakwood Products USA may not be affiliated with and cannot be held responsible for information that is provided by sites that link to Oakwood Products USA. The information and points of view on these sites are not those of Oakwood Products USA and do not reflect the opinions or position of Oakwood Products USA.

OUR RETURN POLICY

If for any reason you are not satisfied with your purchase, Oakwood Products USA will refund your purchase price  with the following conditions.  You must return the product to us within 30 days of original purchase, with return shipping costs born by the purchaser.  Upon receipt of the product, we will examine the product to ensure it is exactly in the same condition (less a reasonable amount used) as when first purchased, i.e. it has not been altered in any way.  Your credit card will be then credited with the original purchase price plus original shipping costs.

Contacting Oakwood Products USA:

If you have any questions regarding any aspect of the above privacy policy, please click here to contact our Customer Service Department via email.

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